Frequently Asked Questions
Everything you need to know about curating your dream home with Omakase.
What does 'Omakase' mean for my home shopping experience?
Inspired by the Japanese tradition of trusting the expert, our collections are meticulously curated by interior designers to ensure every piece we offer meets the highest standards of aesthetic harmony and functional quality.
How long will it take for my furniture to arrive?
Standard shipping typically takes 7-14 business days. For larger furniture items or white-glove delivery services, please allow 3-5 weeks depending on your location and item availability.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable unless they arrive damaged.
Do you offer international shipping?
Currently, Omakase ships to the contiguous United States and Canada. We are working on expanding our logistics network to serve international design enthusiasts in the near future.
Are your products sustainably sourced?
Sustainability is a core pillar of our brand. We prioritize artisans and manufacturers who use FSC-certified wood, recycled textiles, and low-impact production methods to minimize our environmental footprint.
Can I track my order in real-time?
Yes. Once your order is dispatched, you will receive a confirmation email with a tracking number and a link to our logistics portal to monitor your delivery's progress.